Hello LTT, today I am here to warn you about a Canadian phone skin company that I have been trying to work with for the past two months. At the end of the day, I am not a happy customer and I cannot recommend their products to my friends and family (including the LTT or OCN crews). I dont want to totally trash the company, but its been well over a month and I still don't have a simple 3M phone skin that I spent a lot on (considering the price of 3M's materials in bulk). Their website is absolutely awesome, their customer service has been helpful (albeit not necessarily prompt). I believe they mean well, but it is just so hard to work with a company that has failed me for so long, so many times over. Hopefully they can give me some sort of refund or credit so that I can take my business elsewhere. I decided to send them an email earlier, before I checked the shipping info and realized they shipped it to the wrong address, that quoted all of my previous conversation's with their customer service.
DBRAND RAZER BLADE SKIN FREE
At this point I am terrified to even tell them that I will be in Washington DC by Thursday in fear that half the continental-US will be receiving free HTC One M8 skins. It SEEMS like they sent it to the wrong address (even though their email clearly states that it was supposed to send to my Florida address). Let us know if there’s anything else we can help with and thanks in advance for your patience and understanding! We’ll go ahead and get your order re-shipped free of charge to the address copied below, but with an expedited tracking option this time (at our expensive) to ensure a quick and successful delivery. Your order is, as you mentioned in your email, likely on its way back to our return box right now. Unfortunately, what’s even more common than that, is USPS workers returning items to us as “UNDELIVERABLE”, even when they’re addressed properly. While it’s a rare occurrence, sometimes orders get lost while in transit. Many even arrive within 1-2 days, as we send all US orders from the Buffalo side of Niagara Falls. Normally, orders within New York don’t take more than 3-5 days to arrive at most.
We took a look at the shipping manifest and can confirm that this was sent out on the morning of July 10th to the delivery address provided during checkout, which was: We got a ton of orders this past weekend and fell a bit behind on the customer service emails. Phone number - Four days to get a reply.įirst off, sorry about the delay in responding. Let's figure this out and hopefully I can feel comfortable recommending you to my peers,
DBRAND RAZER BLADE SKIN VERIFICATION
Please feel free to email/call/text if you need verification of any info. He has never steered me wrong before so I hope that we can resolve this quickly and easily. I heard about your company from Linus Tech Tips. I have checked the mail every day for a week in hopes that I would get it before I had to leave, but no luck. I honestly would prefer to get the skin, but this has become a pain to wait for, especially when there are competitors at equal/cheaper prices that could have it to me in a few days. I am requesting either: A) a complete refund or B) shipping another set ASAP to my newer address which I am flying home to tomorrow. If the skin was in fact ever shipped to my work address, then eventually the skin will be rejected and sent back from where it was shipped. I used my work address for the shipping instructions (assuming that I would get it within at least 3 WEEKS of ordering) and am about to go back home again for a month or so. It has been over 20 days and I still have not received the skin. I ordered a skin from you on 7/5/14 for my HTC One M8 (matte white front and back with HTC logo cutout). I sent the Dbrand Customer Service team this email: I began to worry that maybe something went awry with the transaction and decided that I would send them an inquiry in the morning to figure it out.ħ/25 - Sent Dbrand Customer Service an email I never received a tracking number, simply a confirmation that it left the warehouse a few days after ordering. The shipping estimate was 7 - 14 days, which puts me at a latest shipping date of 7/21 (assuming it shipped the following Monday). I though that ordering something with a MONTH to get to my apartment was no issue. I was expected to live in that apartment until early-mid August where I would return to my home in Florida before heading out to Washington DC for school. Keep in mind that at this time I was in New York City working an investment banking internship. The order processed immediately, complete with email confirmations and the works. I ventured to their website, which is absolutely awesome and well-built, and proceeded to buy some somewhat overpriced 3M-made skins for my phone.
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